Two features that save a lot of frustration, and cause plenty of "why isn't my phone ringing?" calls when they're accidentally left on.
Do Not Disturb (DND)
On the idle screen, press the DND soft key. A DND icon appears at the top of the screen and incoming calls stop ringing your phone. Depending on how your system is set up, callers will hear a busy tone or go straight to your voicemail.
Press DND again to switch it off.
If your phone has stopped ringing, look for the DND icon first. It's the most common cause we see.
Call forwarding
Forwarding sends your calls to another number, such as your mobile or a colleague. On most Yealink models:
- Open the menuPress Menu, then go to Features › Call Forward.
- Choose a typeAlways forwards every call; Busy forwards when you're on another call; No Answer forwards after a number of rings.
- Enter the numberSwitch it on, enter the destination and save.
A forward icon will show on the screen while it's active.
Phone forwarding vs system forwarding
Forwarding set on the handset only works while the phone is switched on and connected. Because we manage your VitalPBX system, we can also set forwarding, follow-me and out-of-hours rules centrally, so they keep working even if the phone is unplugged. For anything permanent, that's usually the better option. Just ask.