Carla Lane Animals in Need & Moss Cottage Retreat.
An animal charity and sanctuary with its own boarding kennels, now run from one totally bespoke system, built around how each part of the organisation works.
The problem
Each department had found its own way of working. Some used paper, some used email, some used spreadsheets, and others used online services that only did a small part of what they needed.
The systems didn't work together. When those overseeing the organisation needed a simple report, staff had to go through each system in turn and compile the information by hand.
The scope
- One system for the boarding kennels and the sanctuary
- Replace the old kennel booking software and sanctuary database
- Bring years of existing records across, checked and tidied
- Keep each department's information to the right people
- Reports and overviews without the trawling
The solution
A totally bespoke system, built on the foundations of our shared Kennel Manager platform. Staff, volunteers and kennel customers each sign in to it, seeing only what's relevant to them. Every booking, animal, adoption, payment and task now lives in one place, and a report that used to mean trawling through several systems is now a few clicks away.
What the system does
Online boarding bookings
Customers request stays and see live availability, with no kennel ever double-booked.
Kennel planning
Capacity rules set by staff, with each stay placed in a numbered kennel night by night.
Daily checks
Vaccinations, insurance and vet details checked, with problems flagged before arrival.
Sanctuary & adoptions
Every animal's history, photos and microchip, plus adopters and where each animal has gone.
Volunteers & walks
Every walk is logged on a colour-coded tablet board, so each dog gets the exercise it needs.
Texts & emails
Confirmations, reminders and "ready to collect" messages, with replies kept on the booking.
Reports & insights
Occupancy, takings, intakes, adoptions and walks, on screen, printed or downloaded.
Secure & backed up
Two-step sign-in, separate staff and customer accounts, and backups taken every night.
Over 1,000 animals
Past and present, brought across from the old sanctuary database with their histories.
Over 2,000 customers
Existing customer records from the kennels and sanctuary, now all in one place.
One sign-in
Instead of a mix of paper, email, spreadsheets and separate online services.
200+ checks
Automated tests that run continually, and before every change goes live.
Could your business or charity work like this?
Whatever your trade, if your information is spread across paper, spreadsheets and separate systems, give us a call. We'll talk it through, with no obligation.